Hi Eduardo, Just a short note to express my satisfaction with the beautiful acoustic guitar I purchased from you today. I found you on the internet under “Guitars from Spain” Your presentation compelled me to contact you without bothering to call other vendors… During our short telephone introduction, I was puzzled by the fact that you, as the owner of Emac Music & Events, a company dedicated to the entertainment industry, were also involved in the sale of Classical and flamenco guitars. You then proceeded to inform me that guitars are actually “your passion” as well as the most important component of your identity. Your narrative was edifying, enlightening, educational, artistic, and most of all, it exhibited a warmth rarely found in business-related individuals.
My husband and I took the ride from Delray Beach to Boca Raton not long after our telephone conversation. Surprise, surprise, we did not expect to visit a “Home Studio”… When you came out to greet us and led us into your office, your courteous and gracious demeanor had us mesmerized…
The guitar you showed me was absolutely gorgeous, You took the time to familiarize me with the instrument, letting me touch it “very carefully” per your direction, showed me similar instruments that were higher and lower in value and price, in short, you made it a most enjoyable experience. After I made the decision to purchase it at your firm price (no haggling here), you took the time to demonstrate how to care for it, while you handled it as though it were a young child. Thank you Eduardo for a most pleasant afternoon, thank you for sending me home with an instrument that no doubt will enhance the few years I still have on this earth Thank you for being who you are.