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February 1, 2023

Purchase Policy

Purchase Policy

Form of Payment

Major Credit Cards including Visa, MasterCard, American Express, Discovery  PayPal,  are accepted as well as Cashier’s check & money orders. Florida residents please add 7% sales tax.

Shipping

All Guitars will be shipped via Fed Ex Ground & and accessories USPS Priority Mail within 48 hours after payment is received. All items are hand packed in-house, insurance is included. Shipping cost is calculated using zip codes (known as Actual Shipping cost). Shipping & Handling charges are based on the item’s size, weight, and packing materials. Shipping fees include;  Shipping, handling, packing materials & postage costs. Accessories ONLY, Import taxes and customs charges are not included in shipments to countries outside the USA and must be paid by customers in the country of destination.

International Orders. 

We ship worldwide 

We will contact the buyer for special arrangements prior to shipping. All transportation and insurance costs are to be paid by the buyer unless previously agreed.

The shipping cost will be calculated according to the destination. Shipping is provided by Fed EX Express International or the cheapest method via MyUS.com shipping International Center ( Discounted rates applied ). Restrictions and special taxation may apply in certain countries. Please make sure to consult your country’s import, custom guidelines, terms, and conditions, before you proceed to order.

Shipping abroad may create delays due to customs clearance Import taxes and customs charges are not included in shipments outside the USA, and must be paid by customers in the country of destination. G F S has no control over third party couriers services outside the USA . We are not responsible for late delivery. For more information,  please consult your customs authorities and couriers services. Returned items are the buyer’s responsibility until the item is received in our warehouse and inspected by GFS.

Return Policy

If you are not satisfied with your purchase, notify us by email or phone within 7 days. A return authorization number ( RAN) must be obtained prior to shipping.
All returns must be insured at the customer’s expense for the full amount of the purchase, and the item must be shipped within 7 days after the item is received. The Return policy will be void if the item is not insured by the sender. The item must be packed in the same packing and returned in the original condition for a 100% refund, less shipping expenses. A 10% restocking fee applies.

Damaged Orders

Damaged orders should not be accepted, delivery should be refused. The item will be returned to G F S.  If accepted, the Buyer must return the order at their own cost. G F S doesn’t accept any responsibility for damaged orders once the items have been accepted and signed by the client.

Custom Orders

Custom orders or non- standard guitar models can’t be returned. These instruments are specially ordered to your specifications and will not be accepted back unless previously arranged.

Customer Service

For any inquiries or general questions, please contact us by email at info@guitarsfromspain.com or call us at 1-561-393-1933
Our office hours are Monday to Friday 9:30am- 6:30 pm, Saturday & Sunday – Closed.

Privacy Statement

GFS is committed to protecting your privacy. GFS uses the information we collect about you on our Web site to respond to information requests and create a better experience for our Web site users. If you send us an email, we may collect and store such information and may use the information we collect to occasionally notify you about important changes to the Web site, new services, and special offers we think you’ll find valuable. GFS DOES NOT share your personally identifiable information collected on our Website with any third parties other than to help meet your direct service inquiries. If you have any questions please e-mail us at;  info@guitarsfromspain.com

Ed,   We have received the guitar; it’s wonderful with a beautiful sound and so easy to play! Honestly, it’s hard to put it down. Thank you so much! Regards, Carlos Dominguez  PS 57C/E . 

January 6, 2015

Hi Ed, the guitar arrived well and survived a horrible winter storm during its transit.  My compliments on how carefully well it was packed!  I took it out of the case late last night… once it was all quiet and played some granaina falsetas with it I enjoyed clarity in the trebles, which brings out

February 21, 2015

Prezado Ed Mac ; Recebi a guitarra Prudêncio Saez 22 em perfeitas condições. Ela é uma guitarra muito leve. Isso já mostra a qualidade da madeira. O tampo de abeto e sendo o fundo e laterais de cipreste deixam o som muito bonito. Um som brilhante e os baixos muito potentes.  O case de carregar a guitarra

February 28, 2015

Hey Mr. Mac, Just wanted to let you know that I received the guitar, Prudencio Sáez 12, today and it is beautiful. It arrived in perfect condition and I followed the arrival instructions and it plays just as beautiful as it sounds. I just want to thank you so much for all the help that

April 3, 2015

Hi Ed, The Vicente Carrillo Alegrias India  Flamenca  arrived safely and very quickly. I was pleasantly surprised to have it delivered in just one day. After spending a few hours with it, I am very pleased with this guitar. It is quite a good looking instrument with very nice materials and an excellent build quality. It has a

October 1, 2015

It arrived in good order today; beautiful instrument!  I'll know better in a week or so how it plays. Thanks for your email and phone message. I decided I will retire from work in February. Preparing for that has taken up all of my spare time, so I will have to spend more  time with my

October 22, 2015

Ever since I was refereed to Eduardo from a music colleague of mine, I have found him and GFS a source that not only has the quality of instruments, but more so has an enormous passion to find the right instrument for its clients. So far through my career as a professional guitarist, I have

December 22, 2015

Your packing was admirable the guitar arrived in perfect condition. It is a beautifully crafted piece, truly built by a talented craftsman. I have inspected it thoroughly, tuned it last night and had a difficult time to put it down. Immediately one notices the sustain, you could drink a cup of tea during that time..

January 8, 2016

Hey Eduardo! Sorry it took time..The guitar sounds GREAT ....love playing it. I have done about 10 gigs with it. It sounds full, every string comes through will, the playability is nice, Super impressed with the LR BAGGS best pickups I've heard. I just hope this guitar last me along time.  I don't see myself

February 9, 2016

Hello Ed. Thanks for following up. I do love  the guitar , looks beautiful and sounds great. I am very happy. Cheers.  Kamel Zennia PS 59 C/E   

February 9, 2016

Hello Eduardo, The guitar arrived today in excellent condition with a perfect action height, and sounds great .  Thanks, Aaron Muirhead. PS 34

February 9, 2016

Hi Ed! Received the guitar.  A beautiful guitar. With powerful bass, timbre clear and balanced between bass and treble. Very soft to the touch. The finish is flawless. I appreciate all your efforts. Is very good buy with accessories . When you visit  Brazil, come to me that I will have the pleasure of welcoming you in

February 14, 2016

"Hello Eduardo. I recently purchased your Ultimate Guitar Protector for my Esteve 8F, and I am very pleased with it. My primary reason for purchasing the Ultimate Guitar Protector was to have worry free handling of my new flamenco guitar. Another big plus I noticed is that the guitar is much easier to hold in the

February 15, 2016

Gracias Eduardo por el exelente servicio que ofrecen a sus clientes. Recibi la guitarra "Granada" sumamente rapido. Esta guitarra tiene un sonido diafano y potente como una guitarra de mas renombre. Por eso si alguien desea tener una guitarra como esta a un precio modico con estuche y un set adicional de cuerdas, esa es

April 4, 2016

Hello Ed, Finally I had the guitar place in front of me and just after getting the strings in tune I sat there playing for almost 2 hours nonstop. The sound is just so sweet and crisp. Just won’t want to stop. Thanks for the beautiful piece.  Singapore    

April 7, 2016

Dear Ed ,I am really happy with my new Manuel Adalid 11 guitar and especially satisfied with your outstanding service and expert advice in the process of choosing the right instrument for me.  I really enjoyed the process of playing your extensive selection of fine instruments at your studio, a nice and quite environment that

April 7, 2016

I had a great experience working with ED, he was very professional and great honest business person, I am delighted to own my second Prudencio Saez P59 Guitar, I have bought my first PS-50 16 years ago, this one still looks like new, and it sounds incredible with beautiful rich Hispanic sound is perfected by

April 7, 2016

Hi I got the tuners yesterday and put them on at once. They are beautiful. I am very satisfied with your service and product. I will visit your website often, I am always looking for new guitars,  I love the guitar. I have been playing, on and off for the last 40 years. Classical guitar

April 7, 2016

Eduardo, I just wanted to say, "Thank you", from the bottom of my heart for the wonderful Prudencio Saez PS 20  Walnut guitar that came last week. I've had many, many guitars over the 53 years I've been playing, and this is by far the most beautiful.  The walnut back and sides, rosewood neck and trim

April 7, 2016

Ed, Thanks so much for everything! The g Esteve Cocobolo   sounds incredible! The sound is actually superior to guitars that I've payed twice the price for. I did a side by side comparison, and it's the truth. Thanks very much for bringing such great quality guitars here to the States! And thanks for the advice. Best

April 8, 2016

On a recent trip to Europe, I had the opportunity to play a Paco Castillo guitar. It is one of the finest guitars I have ever played. They are made in Spain by Lucas and Juan Julia. They are primarily sold in Europe. There is only one guitar dealer in the United States. Guitars from

June 24, 2016

 I recently purchased a Jose Ramirez Flamenco guitar from Eduardo at his studio in Boca Raton Fl.  I couldn't be more pleased with this purchase and the guitar is so enjoyable to play, I seem to loose track of time every time I pick this instrument up.  I've been unsuccessfully searching for a quality guitar

June 27, 2016

Eduardo, someone came to my house about 10 minutes ago..and guess what?!?!! It's my guitar!!! Wow! Man u can't believe how happy I am!!! And u know know I paid the exact same amount for the shipping to my country's customs..it was alot.. but I'm very happy it's amaaaaaaazing!!!!  I will treat this guitar as

August 3, 2016

Eduardo, THANK YOU!…... So much for the 1st class treatment you have given me in purchasing my new baby, the Paco Castillo thin body 233 FTE, and as of this time the only one dealer in the United States.  Your honesty and professionalism made it easy for me to purchase without any worries. She arrived in perfect shape, and

August 18, 2016

Hi Eduardo, I am having a great time with my  new Prudencio Saez 18 Flamenco Negra. The guitar sounds great with a balanced dark and resonant timbre, alternative to the traditional bright Flamenco Timbre you find in Blancas. The time, patience and dedication you gave me at your studio ,helped me out choosing this outstanding

August 18, 2016

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Boca Raton, Florida 33486
Office: 561-393-1933
Cell/ Text: 561-929-6669

 

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